Welcome to Pixotis.xyz, your ultimate destination for high-quality and stylish colored contact lenses. We value our customers and strive to provide a seamless shopping experience. Please read our Sales Policy carefully to understand our terms and conditions regarding purchases, shipping, returns, and customer support.

1. Ordering & Payment

  • All orders must be placed through our official website: Pixotis.xyz.
  • We accept payments via major credit/debit cards, PayPal, and other secure payment gateways.
  • Prices are listed in USD and may be subject to change without prior notice.
  • Customers must ensure that the billing information provided is accurate to avoid payment issues.

2. Shipping & Delivery

  • We offer worldwide shipping with standard and express delivery options.
  • Processing time for orders is typically 1-3 business days.
  • Estimated delivery times:
    • USA: 3-7 business days
    • International: 7-15 business days
  • Shipping costs vary based on destination and shipping method selected at checkout.
  • Customers will receive a tracking number once their order has been shipped.
  • We are not responsible for delays due to customs or unforeseen circumstances.

3. Return & Refund Policy

  • Due to the nature of our products, we only accept returns for defective or incorrect items.
  • Customers must notify us within 7 days of receiving their order to request a return or exchange.
  • Items must be unused, in their original packaging, and accompanied by proof of purchase.
  • Refunds are processed within 5-10 business days after we receive and inspect the returned item.
  • Shipping fees are non-refundable unless the return is due to our error.

4. Exchange Policy

  • If you receive an incorrect or defective item, please contact us immediately at info@pixotis.xyz.
  • We will provide instructions for returning the item and will send a replacement at no additional cost.
  • Exchanges are subject to stock availability.

5. Cancellations & Order Modifications

  • Orders can be canceled or modified within 12 hours of purchase.
  • Once an order has been processed, it cannot be canceled or changed.

6. Product Safety & Disclaimer

  • Our colored contact lenses comply with industry safety standards and are FDA-approved.
  • Customers must follow the recommended guidelines for proper usage and care.
  • We are not responsible for any misuse or adverse reactions caused by improper handling of our products.
  • If you experience discomfort or irritation, discontinue use and consult an eye care professional.

7. Customer Support

We are committed to providing excellent customer service. For any inquiries, please contact us:

  • Address: 1504 DEKALB AVE, BROOKLYN, NY
  • Phone: (334) 598-2588
  • Email: info@pixotis.xyz

Thank you for choosing Pixotis.xyz! We appreciate your trust and look forward to serving you with the best in fashion contact lenses.