Refund and Returns Policy
At Pixotis, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, our Refund and Returns Policy provides the following options:
Eligibility for Returns
- You can request a return within 30 days of receiving your product.
- To be eligible for a return, your item must be in the same condition as received—unused, with all original packaging and accessories.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Products that have been customized or altered
- Items marked as non-returnable during purchase
- Digital or downloadable products
- Health and personal care items
Refund Process
- Once your return is received and inspected, we will notify you via email.
- If approved, a refund will be processed, and the amount will automatically be applied to your original payment method within 5–7 business days.
Exchanges
If you need to exchange an item due to defects or damage, please contact us at info@pixotis.xyz. We will arrange for a replacement product to be sent to you free of charge.
Shipping Costs
- You will be responsible for paying your own shipping costs for returning an item unless the product is defective.
- Original shipping costs are non-refundable.
Contact Us
For any questions regarding our refund and returns policy, please reach out to us at:
- Address: 9801 Liberty Ave, Queens, NY 11417, United States
- Email: info@pixotis.xyz
- Phone: +1 718-659-6501