At Pixotis.xyz, customer satisfaction is our priority. We understand that sometimes issues may arise with your order. This Refund and Returns Policy outlines the conditions and process for returning products and requesting refunds. Please read carefully before making a claim.

1. Eligibility for Returns

  • Due to the nature of our colored contact lenses, returns are only accepted for defective or incorrect items.
  • Customers must initiate a return request within 7 days of receiving their order.
  • The returned product must be unused, unopened, and in its original packaging.
  • Any items that have been opened, used, or damaged due to customer mishandling cannot be returned.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team via email: info@pixotis.xyz with your order number and reason for return.
  2. Our team will review your request and provide return instructions if eligible.
  3. Securely package the item and ship it to the return address provided.
  4. Once we receive and inspect the returned item, we will process your refund or exchange within 5-10 business days.

3. Refund Policy

  • Refunds will only be issued for defective or incorrectly shipped items.
  • Shipping fees are non-refundable unless the return is due to our error.
  • Refunds will be processed to the original payment method used at checkout.
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

4. Exchange Policy

  • If you receive a defective or incorrect item, we offer free exchanges for the same product.
  • Exchanges are subject to stock availability. If the item is out of stock, you may request a refund or select an alternative product of equal value.
  • The replacement item will be shipped once we receive the original defective product.

5. Non-Returnable Items

  • Opened, used, or damaged contact lenses.
  • Items returned beyond the 7-day return window.
  • Products without original packaging or proof of purchase.

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping service to ensure safe delivery, as we are not responsible for lost return shipments.

7. Damaged or Missing Items

  • If you receive a damaged package, please take photos and contact us immediately at info@pixotis.xyz.
  • For missing items, please report the issue within 48 hours of delivery to be eligible for a resolution.

8. Contact Us

For any questions or assistance regarding returns and refunds, feel free to reach out to us:

  • Address: 1504 DEKALB AVE, BROOKLYN, NY
  • Phone: (334) 598-2588
  • Email: info@pixotis.xyz

Thank you for choosing Pixotis.xyz. We appreciate your trust and will do our best to ensure a smooth and satisfactory shopping experience!